Future Case

Crossmedia, Social, Mobile, Business Modeling, Marketing, Research and insights

A lesson from Zappo’s: The Like button is not a social media strategy – Social Media

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Since its introduction, the Like button has provided as many difficulties as it has opportunities for brands. It seems to be largely responsible for the near-meaningless race to numbers we’re now experiencing, as it places a value or an indicator of success against every piece of content it’s installed against. Whether this is your site, a blog post, a piece of clothing, a classified listing – the Like button has become dangerous for brands, as many seem to view it almost as their complete social media strategy.

We’ve seen a proliferation of Like buttons in marketing both offline and online, including the most annoying Facebook Like advert we’ve ever seen, but often the call to action is completely lost or there seems to be no strategy behind its placement. The temptation to make the Like button centre stage because of its ease of use, and the option to tick the social media box when it’s done can be dangerous for brands who risk missing out on the real potential.

via A lesson from Zappo’s: The Like button is not a social media strategy – Social Media.

Written by Kees Winkel

June 10, 2011 at 09:03

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