Future Case

Crossmedia, Social, Mobile, Business Modeling, Marketing, Research and insights

Posts Tagged ‘marketing

Social media marketing on the increase in Asia but issues remain

leave a comment »

Social media marketing in Asia has doubled in the last year however companies in the region are still to master the potential of the medium, according to a new report from Burson Marsteller.

The public relations firm found that 81 percent of the companies listed on The Wall Street Journal’s Asia 200 Index use social media, which is up from 40 percent in 2010, however it also identifies a number of issues around the use of the channel in the region.

Many companies in Asia are not making use of social media as part of a long term plan, according to the report which finds 62 percent of the social media accounts recorded to be inactive. Equally, “the great majority” of active accounts are updated infrequently having been set-up for short-term marketing initiatives.

Of those that are active, the report concludes that strategy is lacking with firms not adapting their communications to the demands of new media. One third of the companies using social media are focused on basic outreach to media and influencers through ‘pushed’ messages – chiefly around new products – while many fail to create new channels for corporate news, instead piping all communication to consumer audiences.

Social networks and microblogging – which includes China’s Sina weibo and Tencent weibo as well as Twitter – were unsurprisingly the most used mediums across the seven markets, although the use of video grew significantly as the chart below shows.

via Social media marketing on the increase in Asia but issues remain.

Written by Kees Winkel

October 27, 2011 at 10:23

Posted in 1

Tagged with , ,

What marketers can learn from Southeast Asian mobile commerce – Mobile Commerce Daily – Columns

leave a comment »

By David Eads

I just returned from two weeks discussing strategy with mobile commerce executives across Southeast Asia. Despite having spent considerable time in North America, Latin America and Europe, this was my first trip to the region. I found the similarities and differences intriguing.

In North America and Europe, executives I meet often mentally write-off Asia as so foreign and different that their experiences are not relevant. Perhaps this is true for South Korea and Japan, which have very specialized market.

However, in Southeast Asia, there continue to be far more similarities than differences.

Asian tappers

For example, everyone is struggling with mobile adoption growth.

Mobile is happening – and it is happening fast – but it is still around 2 percent to 4 percent of online.

Everyone wants it to grow faster, while struggling to support what they have. Many companies simply turn mobile on and customers show up with little or no promotion.

Similarly, travel and financial services lead the way.

via What marketers can learn from Southeast Asian mobile commerce – Mobile Commerce Daily – Columns.

Written by Kees Winkel

October 11, 2011 at 11:11

Posted in 1

Tagged with , ,

MMA Gearing Up for 2011 MMA Forum London | Mobile Marketing Watch

with one comment

The Mobile Marketing Association (MMA) is pulling out all the stops ahead of its forthcoming MMA Forum London on October 4th-5th.

On Tuesday, the MMA announced the initial line-up of global brands that will be participating in the forum.

The theme for this year’s event is the consumer’s center stage role in the world of mobile marketing, the MMA says. Consequently, many of the world’s top marketers will turn out for the form and share their thoughts and experiences on how brands need to communicate with their customers in a world dominated by mobile interaction.

Scheduled to take place at Congress Center in London, the program will include speakers from many different vertical sectors including automotive, banking, charities, food and drink, entertainment, FMCG, media, sport and technology, as well as delivering insight into global mobile marketing trends.

The event will also feature an august line up of speakers and presenters from around the industry and representing such top brands as the BBC, Coca-Cola, Google, JetBlue Airways, La Redoute, Madhouse Inc, Mahou-San Miguel, Nokia, Unilever, The Economist Digital, The Weather Channel and Vodafone.

“The mobile channel is pushing the evolution of marketing and we are fortunate to have pioneering brands at the forefront of the mobile marketing industry that are driving the whole industry forward,” says Paul Berney, CMO & managing director of the MMA in EMEA. “Hearing from the marketers and agencies who are implementing and using mobile technologies in evermore new and exciting ways to reach consumers who are constantly connected and continually on the move is critical for the development of the channel and the industry.”

via MMA Gearing Up for 2011 MMA Forum London | Mobile Marketing Watch.

Written by Kees Winkel

August 17, 2011 at 14:47

Posted in 1

Tagged with , , , , ,

80% of Small and Medium Sized Businesses Will Invest in Mobile Marketing This year | Mobile Marketing Watch

with one comment


By the end of 2011, approximately eight in ten small and medium-sized businesses in the United States will pony up and invest in some form of mobile marketing.

As the findings of a new survey conducted by Borrell Associates reveals, 83% of respondents either plan to invest or already have invested a portion of their yearly marketing budget into the mobile channel.

A majority of respondents admit that mobile marketing now captures at least 20% of their total marketing budget for the year.

“It’s fascinating the way this is evolving, and that small businesses are getting on board so quickly with mobile,” Kip Cassino, author of the report, tells ClickZ. “Historically the small guys wait until the technology gets cheaper and the roadmap is a little more clear; that’s how it was with online. These guys aren’t waiting. They’re plunging in, and for the most part they’re doing so without many metrics.”

The emergent popularity of “daily deals” is seen as a powerful if not primary source of inspiration behind the small business community’s escalating investment into mobile marketing and its myriad tools.

via 80% of Small and Medium Sized Businesses Will Invest in Mobile Marketing This year | Mobile Marketing Watch.

Written by Kees Winkel

August 12, 2011 at 14:39

One-Stop Mobile Marketing is a Strong Investor Story, but Consumer Brands Need to be More Thoughtful

leave a comment »

The following is a guest post by Dorrian Porter, CEO of Mozes, via Mobile Marketing Watch

On Thursday, Augme announced that it acquiring Hipcricket two weeks following their acquisition of another mobile marketing company Jagtag. Augme states that they purchased Hipcricket to become the, “preeminent end-to-end mobile marketing solution provider” for consumer brands, agencies, pharmaceutical, health, and media companies. They’ll join the ranks of at least a dozen providers who in the space that state that this as their main objective.

Combined with Hipcricket, Augme claims it will clear about $16 million in fiscal 2012, nearly tripling revenue on a quarterly basis. The company is publicly traded on the OTC Bulletin Board and investors appear to be placing incredible promise on the end-to-end mobile marketing story. The market capitalization of the company is reportedly $235 million, representing a whopping 15 x the go-forward revenue story.

For over a dozen years, the year of “mobile marketing” has been just around the corner. Could Augme investors be right? Will 2012 will be the one and the “end-to-end” solution the answer? They might be as shareholders, but I’m skeptical that brands and agencies, who will ultimately define the success of our industry, should buy into the one-stop shop story.

The first wave of mobile marketing has been centered on third screen advertising, where Google established a stronghold with its acquisition of industry leader Admob. Larger players including Apple and AT&T are taking great interest in the space. Independent networks like Millennial Media and Mojiva have raised significant cash and are experiencing solid revenue upticks. I’ve observed that companies who are trying to be both the “mobile advertising” platform and the “mobile marketing” platform don’t do a very good job of delivering on either.

If you go back just a year or two, companies like Quattro (acquired by Apple), mQube (acquired by Verisign) and Enpocket (acquired by Nokia) were positioned as one-stop shop mobile marketing platforms. In the end, they were purchased by larger companies for pretty big prices (all over $200 million). But, in all cases, they were purchased for just one specific use: mQube for its messaging, and both Quattro and Enpocket were purchased for their ad networks. The result: Verisign sold the messaging business and now both ad networks are struggling under their new non-advertising oriented owners.

Even worse, brand customers who bought into the one-stop shop story were left with unimpressive, and in some cases, unsupported solutions for the other pieces of mobile marketing platform that they had purchased. While we still see a considerable amount of requests for “one-stop mobile marketing platforms” from the market, smarter brands and agencies have begun to segment their mobile marketing strategy across a few key areas and making their mobile vendor selections based on best-in-class performance. These areas are (1) mobile website building; (2) smart phone applications; (3) mobile engagement and messaging; (4) mobile analytics; and (5) mobile advertising.

“Traditional” digital agencies and digital platforms are competing and winning in these “mobile marketing” segments, which is not surprising. Ultimately, a brand typically wants their analytics for online and mobile housed in one platform and interactive agencies are proving that they can build equally compelling iPhone apps as they can traditional websites. While I can see the case for a pure play mobile or “third screen” advertising play, the odds are that the major online players will own that space.

So while the “one-stop-shop” mobile marketing story sounds good on its surface, and a potentially convenient path for marketers, licensing the one-stop platform will ultimately make it more difficult for brands and agencies to meet their larger goals. Brand marketers who understand that mobile now affects all aspects of digital and traditional marketing, recognize the need to slice and dice their mobile tactics across a broader mix of mobile and digital players.

Mobile marketing has to show innovation far beyond the format. The industry is starting to see real momentum and results delivered by best-in-class mobile marketing solutions based on unique areas such as location, interactivity with print, radio, tv and events, and the phone’s role as a personal assistant in the physical world. As the mobile marketing industry continues to mature, you can expect to see even more focus in these areas from providers and less talk about a one-stop shop. Whether investors can continue to reap the rewards of this simpler one-stop story remains to be seen.

About Mozes, Inc.

Mozes is the leader in mobile engagement around passion points like music, sports, entertainment, and causes. Our flagship mobile marketing platform, Mozes Connect, helps marketers to activate audiences at events, and other entertainment experiences, to engage consumers with interactive mobile campaigns, collect data, connect to social networks, and establish long-term relationships. Mozes customers include Ford, Virgin Mobile USA, the Country Music Association, the Portland Trailblazers, and Rock the Vote.”  The company was founded in 2005 and is headquartered in Palo Alto, California. Visit us atwww.mozes.com and follow us on Twitter @mozesinc.

Written by Kees Winkel

August 6, 2011 at 18:20

Posted in 1

Tagged with , , ,

Marketing Research Chart: Top data analysis challenges for landing page optimization

with 2 comments

A Marketing Sherpa article:
by Boris Grinkot, Associate Director of Product Development

Chart: Top data analysis challenges for LPO in 2010

Q. What were the data analysis challenges to LPO in 2010?

View Chart Online

Click here to see a larger, printable version of this chart

In data analysis, expanding insights from simple Web analytics to offline transactions, as well as online transactions that happen on subsequent visits, pose the greatest challenges. Being able to track this data requires not only additional technology investment, but also careful data modeling to make this information meaningful and actionable.

Segmentation is a key to relevance and also an essential consideration for valid design of experiments. From the data analysis point of view, creating meaningful segments requires being able first to collect the appropriate visitor information (demographic data, personal information, behavioral data based on website navigation), keeping track of the visitor to keep all the information attributed correctly, and then performing statistical analyses to reveal the most useful segments.

Merely segmenting by all available data is not always practical. Segments may become too small to be useful, or too broad to be meaningful. Furthermore, some segments may exist in reality, yet be impossible to separate on a website. For instance, some people respond to short copy better than to long copy — but we can only distinguish these groups after they have interacted with a page.

For additional research data and insights about landing page optimization, download and read the free Executive Summary from the MarketingSherpa2011 Landing Page Optimization Benchmark Report.

Useful links related to this chart

Join MECLABS Director Dr. Flint McGlaughlin and Boris Grinkot at theLanding Page Optimization Workshop on July 12th in New York City.

Members Library — Marketing Research Chart: In-house expertise challenges to landing page optimization

Members Library — Landing Page Optimization: How to serve 2 markets with 1 page

Members Library — Landing Page Testing and Optimization: How Intuit grew revenue per visitor

MarketingSherpa 2011 Landing Page Optimization Benchmark Report

Written by Kees Winkel

July 5, 2011 at 18:31

Posted in 1

Tagged with , , , , ,

Mobile Marketing Watch | The Pulse Of The Mobile Marketing Community

with one comment

Despite the insistent – but ultimately incorrect – predictions by some, it no longer appears that Google has given up on its social networking ambitions by any stretch of the imagination.

Called the Google+ project, the Internet search giant has raised the curtain on a beta version of a social networking platform that makes it possible for users to be more selective in their social networking.

via Mobile Marketing Watch | The Pulse Of The Mobile Marketing Community.

Written by Kees Winkel

June 29, 2011 at 15:48

Posted in 1

Tagged with ,

Blogging Innovation » Seth Godin on What’s Now and What You Can Do About It

leave a comment »

by Mike Brown

When seeing a music superstar in concert you hope for a greatest hits performance covering their best recordings. You really hope the hits sound something like the original songs. You realize some songs you wanted to hear won’t get played. And nobody’s surprised when the artist beats a hasty retreat for the door at the performance’s conclusion.

Why should it be any different when you see a superstar blogger/author such as Seth Godin? Yet there were grumblings about him simply going over topics straight from his books and questions about why he departed so quickly from his Business Marketing Association Unleash luncheon keynote last week.

If you ask me, Seth Godin put on a veteran rock star performance.

I’ll admit to thinking Seth Godin is a lot better blogger than book author. His blogs are focused and insightful. His books, however, seem like under-edited compilations of blog posts with focus replaced by redundancy. In person, he equaled his blogging performance – a few big ideas, lots of pithy quotes, and stories (both old and modern) to set it all up smartly.

Rather than try and play back all of his remarks, here are paraquotes from six themes Seth Godin touched upon which resonated with me:


Seth Godin admitted he can’t really address what’s next since change is so rapid and dramatic. The best he can do is talk about what’s now. And now, in the digital age, everyone has access to the means of production – a laptop and a high-speed internet connection. While making things was difficult in the past, it’s now relatively easy. The digital revolution has created opportunities which go against our instincts; the act of giving freely is one of them. Ideas that spread are ideas that win.


Your job is not figuring out how to show up one more day at work and still get paid. Your job is to figure out how to use what you do as a platform for art. And what’s art? Art is a human being solving a problem in a way it’s never been solved before.


If you want to reap the rewards of value, realize we give all the value to people who are solving problems in new ways. The second person to solve the problem isn’t getting the value anymore. In solving problems, you have to consider the experience. We pay for the way an experience addresses our needs because there is value in the experience.


There’s a difference between being fearless and reckless. Strong entrepreneurs are calculated and fearless, not reckless. We spend a lot of time building our fears by imagining problems in advance. This happens because of our inner voice which tries to protect us from danger. As soon as you can talk back to your internal voice, you’ll know you’re working on the right things when it (“The Resistance,” as Seth calls it) surfaces. That’s when to keep going.


It’s your job to invent the new product which sells itself. Don’t base your business on your customers not having a lot of knowledge, because they can find things out elsewhere. Competence alone doesn’t cut it either; competence isn’t scarce. If you can write down how to do something, it can be done more cheaply by someone else.


Avoid models that work like bowling, where perfection is the best you can do. In bowling there is no reward or even possibility of over-the-top performance. Instead, find work you can do that’s off the charts.


via Blogging Innovation » Seth Godin on What’s Now and What You Can Do About It.

Written by Kees Winkel

June 19, 2011 at 12:00

eMarketer Predicts 88 Million Americans Will Redeem Online Coupons This Year | Mobile Marketing Watch

with one comment

According to a new eMarketer “quick stat,” it is estimated that 2011 will deliver on a massive scale in terms of the growing number of Americans utilizing digital coupons.

eMarketer predicts that approximately 50% of all adult internet users in the United States – roughly 88 million people – “will have redeemed an online coupon or code for use either online or offline in the past year.”

And eMarketer sees only continued growth in the coming years. 88 million online coupon redeemers will become nearly 100 million by 2013, eMarketer projects.

“Consumer brands are accustomed to promoting their products in stores and in newspaper inserts,” says Jeffrey Grau, eMarketer principal analyst. “But as more shoppers make purchase decisions online before taking a shopping trip, brands are following them onto the internet.”

via eMarketer Predicts 88 Million Americans Will Redeem Online Coupons This Year | Mobile Marketing Watch.

Written by Kees Winkel

June 7, 2011 at 14:31

Posted in 1

Tagged with , , , ,

Relevant: MMA Seeking Nominations for Industry’s Leading Global Mobile Marketing Awards | Mobile Marketing Watch

leave a comment »

The Mobile Marketing Association (MMA) is on the lookout for the industry’s most exceptional campaigns, companies and people who have made mobile a successful media channel.

Yes, indeed, the MMA is once again seeking nominations for its Annual Global Awards Program.

Incredible but true, the annual awards ceremony is now in its seventh edition – a tradition that sees the MMA present its top industry awards to recognize significant contributions within the global mobile marketing industry.

Nominations for the MMA AwMMAards reward the commitment and accomplishments of the world’s leading companies and individuals in the mobile marking industry.

“Each year we raise the bar on the level of campaigns entered in the MMA Global Awards Program. This is a direct reflection on the continued growth, innovative campaigns and expanded uses of mobile for marketing purposes,” said Paul Berney, MMA CMO. “We’re thrilled to open this year’s nominations and look forward to congratulating all winners during this year’s Ceremony.”

The 2011 Annual Global MMA Awards categories include:

Best Use Of Mobile Marketing for Brand Building

Best Use Of Mobile Marketing in Cross Media Integration

Best Use Of Mobile Marketing for Direct Response

Best Use Of Mobile Marketing for a Product or Service Launch

Best Use Of Mobile Marketing for Promotion

Best Use Of Mobile Marketing in Relationship Building

Best Use Of Innovation in Mobile Marketing

Best use of Mobile Marketing for Social Impact

Mobile Marketing Academic Of The Year

Outstanding Individual Achievement In Mobile Marketing

Overall Excellence

To learn more about how you can submit a nominating application, click here.

Entries will close on August 12th and the finalists will be announced at the end of September, 2011.

via MMA Seeking Nominations for Industry’s Leading Global Mobile Marketing Awards | Mobile Marketing Watch.

Written by Kees Winkel

June 2, 2011 at 13:22

Posted in 1

Tagged with , , ,

%d bloggers like this: